Privacy Statement & Policy
This Privacy Policy aims to ensure that Wiz Kids Education customers’ private information is collected appropriately and used only for the purpose it was collected. Wiz Kids Education is bound by the Privacy Act to ensure that customer information is kept secure and not used for any purpose other than the reasons as follows.
The type of information Wiz Kids Education records:
Wiz Kids Education obtains information in relation to customers from:
Wiz Kids Education uses customer information:
Wiz Kids Education supplies information:
How Wiz Kids Education records customer information:
Wiz Kids Education keeps customer information on computer servers that are password protected. All of Wiz Kids Education systems are placed in an area that is not available to the public and all servers are protected by firewalls. Information is split into highly secured information such as credit card numbers and low security information such as call detail and customer addresses. Only the low level security information is available online using password protected access; this access is through a secure web connection using Secure Sockets Layer (SSL), with support for 128 bit encryption.
Customer access to information:
Customers may access information that Wiz Kids Education has on file to ensure that it is accurate. If the customer's information is incorrect then it will be corrected and updated in the system. Customers cannot access any information that would undermine the privacy of others.
If a Wiz Kids Education customer has access to on-line billing facilities to obtain information, it is the customers responsibility to keep their password safe. Wiz Kids Education’s may provide online customer support systems where customers may check the low level security information held in our database.
People acting on the customers behalf:
Wiz Kids Education may give information to people acting on the customer’s behalf once authorised to do so by the customer (verbal authorisation is acceptable for close family members but otherwise written authorisation is required). Family members who are able to give the full name and data of birth of the customer may make preliminary enquiries on behalf of the customer.
Dealing with Wiz Kids Education anonymously:
When possible, Customers can make enquiries with Wiz Kids Education anonymously.
Use of customer's personal information for marketing purposes:
Wiz Kids Education will never sell customer information to third parties for marketing purposes. In instances where Wiz Kids Education would use customer information for marketing purposes, the customer would be given an option to “opt-out” of any marketing beforehand. Currently Wiz Kids Education does not use any personal customer information for marketing reasons other than providing information to customers on Wiz Kids Education’s services. Wiz Kids Education may use customer information in the form of company statistics and accounts where no information can be identified as relating to any one specific customer.
What customers can do concerning Privacy:
If a customer has a concern about privacy, a letter or email should be sent to Wiz Kids Education’s privacy officer who will be pleased to discuss any of your concerns.
Privacy Officer/Principal
Wiz Kids Education
41 Lynn Drive, Ferntree Gully, Victoria, Australia 3156
Email: info@wizkidslive.com
The type of information Wiz Kids Education records:
- Names
- Addresses
- Phone number(s)
- Dates of Birth
- Drivers licence Numbers (Customer Identification)
- ABNs, ACNs and other business identifiers
- Account Names and Numbers and the information that makes it possible to obtain payments (Banking or/and credit card details)
- Email Addresses
- Passwords, PIN Numbers (including on-line billing password)
- Account information such as usage, bills and payment
Wiz Kids Education obtains information in relation to customers from:
- Wiz Kids Education's Website Forms
- Various Forms Applying for different services
- Other Providers
- Credit Checks
- Information resources that are publicly available
- Wiz Kids Education's agents
- Telephone conversations with Customers
- Emails from Customers
Wiz Kids Education uses customer information:
- To answer customer enquires
- To provide information to the customer on Wiz Kids Education services
- To send invoices
- To obtain payments where automatic payments are agreed
- To place orders for a customer’s product or service from a third party supplier and adding products, services or features to an existing product or service
- To investigate and pursue bad debts or possible fraud
Wiz Kids Education supplies information:
- To wholesalers and/or third party suppliers in the process of provisioning and maintaining services
- To debt recovery agencies if required
- To industry regulators
- When required to do so by law
How Wiz Kids Education records customer information:
Wiz Kids Education keeps customer information on computer servers that are password protected. All of Wiz Kids Education systems are placed in an area that is not available to the public and all servers are protected by firewalls. Information is split into highly secured information such as credit card numbers and low security information such as call detail and customer addresses. Only the low level security information is available online using password protected access; this access is through a secure web connection using Secure Sockets Layer (SSL), with support for 128 bit encryption.
Customer access to information:
Customers may access information that Wiz Kids Education has on file to ensure that it is accurate. If the customer's information is incorrect then it will be corrected and updated in the system. Customers cannot access any information that would undermine the privacy of others.
If a Wiz Kids Education customer has access to on-line billing facilities to obtain information, it is the customers responsibility to keep their password safe. Wiz Kids Education’s may provide online customer support systems where customers may check the low level security information held in our database.
People acting on the customers behalf:
Wiz Kids Education may give information to people acting on the customer’s behalf once authorised to do so by the customer (verbal authorisation is acceptable for close family members but otherwise written authorisation is required). Family members who are able to give the full name and data of birth of the customer may make preliminary enquiries on behalf of the customer.
Dealing with Wiz Kids Education anonymously:
When possible, Customers can make enquiries with Wiz Kids Education anonymously.
Use of customer's personal information for marketing purposes:
Wiz Kids Education will never sell customer information to third parties for marketing purposes. In instances where Wiz Kids Education would use customer information for marketing purposes, the customer would be given an option to “opt-out” of any marketing beforehand. Currently Wiz Kids Education does not use any personal customer information for marketing reasons other than providing information to customers on Wiz Kids Education’s services. Wiz Kids Education may use customer information in the form of company statistics and accounts where no information can be identified as relating to any one specific customer.
What customers can do concerning Privacy:
If a customer has a concern about privacy, a letter or email should be sent to Wiz Kids Education’s privacy officer who will be pleased to discuss any of your concerns.
Privacy Officer/Principal
Wiz Kids Education
41 Lynn Drive, Ferntree Gully, Victoria, Australia 3156
Email: info@wizkidslive.com